Cancellation Policy – Individual sessions
Your appointment and well-being are very important.
We understand that sometimes, unexpected delays can occur, making adjustments to scheduled appointments necessary. If you need to cancel your appointment, we respectfully request at least 24 hours notice where possible.
Any cancellation or reschedule made less than 24 hours before your appointment time may result in a cancellation fee. The amount of the fee will be equal to 50% of the appointment fee.
If you are more than 30 minutes late for your appointment, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your appointment for another time that is convenient to you.
Where appropriate you may opt for your session to be via video call or phone (this is always an option) with the usual fee applying.
Cancellation Policy Classes
The classes are small to ensure individual support and attention. For this reason, we request that you cancel at least 48 hours before your scheduled class. This will allow us to offer your place to another person.
Please note a short notice (less than 48 hours) cancellation fee may be charged at 50% of the course fee.